Privacy Policy | Arkanet AI

Arkanet AI builds intelligent software for logistics, customs, courier, and connected operations. This Privacy Policy explains how we handle personal information when you visit arkanetai.com, contact us, or otherwise interact with our public website.

This policy applies to the public website and its contact flows. A separate notice or agreement may apply to information processed through a client project, hosted product, or SaaS platform.

1. Who we are

Arkanet AI is the organization responsible for the information described in this policy. For privacy questions, requests, or concerns, contact us at projectmanager@arkanetai.com.

2. Information we collect

We collect only the information reasonably needed to operate the website and respond to legitimate business inquiries.

Information you provide

When you contact us, you may provide your name, work email, company, role, country, phone number, project context, operational needs, and any other information you choose to include in your message.

Technical information

Our hosting provider may process limited technical data needed to deliver and secure the website, such as IP address, browser type, device information, requested URL, referring page, date, and time. Server logs may be used to troubleshoot availability, prevent abuse, and maintain security.

Cookies and similar technologies

The public site is designed to work without advertising cookies or cross-site tracking. It may use strictly necessary technologies for hosting, security, preferences, or basic functionality. If we introduce analytics, marketing cookies, or other non-essential technologies, we will update this policy and provide any consent controls required by applicable law before using them.

3. How we use information

We may use information to:

Respond to inquiries, requests for proposals, and partnership messages.
Understand the operational context needed to discuss a potential project.
Provide, secure, maintain, and improve the website.
Detect, investigate, and prevent fraud, abuse, or security incidents.
Meet legal, accounting, and regulatory obligations.

We do not sell personal information. We do not use information submitted through a project inquiry to train a general-purpose AI model without a separate, informed agreement.

4. Legal bases

Where data protection law requires a legal basis, we generally rely on one or more of the following: your consent, steps taken at your request before entering a contract, our legitimate interest in operating and securing the website and developing business relationships, and compliance with legal obligations.

We may share information with service providers that help us host, secure, maintain, or operate the website and communication channels. These providers may process information only under our instructions and for the purposes described here.

We may also disclose information when required by law, to respond to lawful process, to protect the rights and safety of Arkanet AI or others, or in connection with a corporate transaction. We do not authorize third parties to use inquiry data for their own marketing.

6. International processing

Arkanet AI works with clients in the United States and Latin America. Our service providers or team members may process information in countries different from the country where you live. Where required, we use appropriate contractual, organizational, or other safeguards for international transfers.

7. Retention

We retain inquiry information only for as long as reasonably necessary to respond, manage a potential or existing business relationship, resolve disputes, maintain security records, and meet legal obligations. Retention periods vary with the nature of the information and the relationship. When information is no longer needed, we delete it or securely anonymize it where reasonably possible.

8. Security

We use reasonable technical and organizational safeguards appropriate to the nature of the information and the risks involved. No website, transmission, or storage system can be guaranteed to be completely secure. Please avoid sending passwords, payment details, government identification numbers, or confidential production credentials through the public contact channel.

9. Your rights

Depending on where you live and the law that applies, you may have the right to request access to, correction of, deletion of, portability of, or restriction of processing of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

Residents of Colombia may have rights under applicable Colombian personal data protection rules, including the right to know, update, rectify, and request deletion of personal data, subject to legal exceptions. Residents of the European Economic Area, the United Kingdom, and certain US states may have additional rights under their local laws.

To submit a request, email projectmanager@arkanetai.com with the subject “Privacy request”. We may need to verify your identity before completing a request. You may also have the right to complain to the applicable data protection authority.

10. Children

The website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children through the public website.

11. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The “Last updated” date at the top of this page identifies the current version. Material changes will be communicated through the website or another appropriate channel when required.

12. Contact

For questions or requests about this policy, contact:

Arkanet AI
projectmanager@arkanetai.com